Last Updated: July 2025

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1 - Privacy Policy

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Swifta Pty Ltd ACN 684 715 179 (Swifta, we, our, us) is committed to complying with the Australian Privacy Principles and the Privacy Act 1988 (Cth) (Privacy Act).

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This Privacy Policy sets out the way in which Swifta collects, uses, stores and discloses your personal information.

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This Privacy Policy may be updated from time to time. If practical, we will endeavour to notify you of any updates to our policy (e.g., through push notifications within our website or software products, or via email).

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2 - What is personal information?

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The Privacy Act defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

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Personal information includes sensitive information, which is defined under the Privacy Act as  information or an opinion about a person's race, ethnic origin, political opinions, membership of political associations and trade associations, religious or philosophical beliefs, sexual orientation or practices, criminal record, health information, genetic information about an individual that is not otherwise health information, biometric information that is used for the purpose of automated biometric verification or biometric identification and biometric templates.

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3 - Types of personal information we collect

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The particular types of personal information that we collect will depend on the nature of our relationship with you, such as whether you have a general enquiry, are a customer or business partner, or apply for a career opportunity with us.

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We may collect types of personal information, including:

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(a) name;

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(b) email address and other basic contact details such as your mailing address and telephone number;

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(c) job title and organisation;

 

(d) if you create an account on our webpage, your login credentials;

 

(e) if you are making a payment using your personal bank account or credit card, your banking account or credit card details;

 

(f) information relating to your use of our services that allow us to improve or personalise your use of our products or services,

such as details about your interactions with our products or services and device identifiers (e.g., IP address); and

 

(g) if you are applying for a career opportunity with us: government identifiers (eg tax file number, driver licence information), education and employment history, and if relevant for the role to which you are applying, background check information, and health information.

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4 - How do we collect personal information?

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We collect your personal information from:

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(a) you directly, for example when you create an account on our products or services, or submit a query through our website;

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(b) content provided through, or uploaded to, our software products and services by you or other users of the products or services;

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(c) our suppliers, contractors, related entities, related bodies corporate or associated entities; and

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(d) from public records or other publicly accessible sources.

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Unless it is impracticable to do so, we will provide you with the source of your personal information if requested.

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5 - Anonymity and pseudo-anonymity

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Due to the nature of our products and services, it is not practical for us to interact or communicate with you on an anonymous basis or using a pseudonym. We require your personal information in order to provide you with our products and services, or respond to any questions, concerns or inquiries you may have.

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6 - Purpose of collecting personal information

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6.1 - General

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We collect, use and hold your personal information for purposes such as:

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(a) to enable you to register to, and use, our website, software products or other products and services;

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(b) to take and process your payments to us;

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(c) to carry out statistical analysis and improve or personalise our products and services to you;

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(d) to respond to your requests and inquiries;

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(e) for marketing (including direct marketing) and business development activities;

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(f) to comply with a law, regulation, court order or other legal process;

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(g) to investigate or report suspected unlawful activity; and

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(h) to protect, enforce or defend our rights.

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If we collect your sensitive information, we will not use your sensitive information for direct marketing purposes.

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6.2 - Direct marketing

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If you have provided your consent to receive direct marketing communications or it is otherwise within your reasonable expectation that we send you direct marketing communications in light of your interactions with us,  we may use your personal information (but never your sensitive information) to provide you with information about our products or services that we believe may be of interest to you (including any newsletters, updates, offers, promotions or other benefits) via email, post, telephone or other direct contact methods.

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If you no longer wish to receive any marketing communications or material from us, or do not want your information used or disclosed for direct marketing purposes, you may opt out by clicking the Unsubscribe link in electronic messages or by contacting our Privacy Officer using the details below.

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7 - Who do we share your personal information with?

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We may share or disclose your personal information to:

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(a) our related entities, related bodies corporate, associated entities, service providers and partners who assist us to deliver or support our software or services;

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(b) our professional advisers;

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(c) law enforcement officers, regulators, courts and government agencies, if permitted or required:

 

(i) by law, regulation, court order or other legal process;

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(ii) to assist in the prevention or detection of crime;

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(iii) to improve the safety of our website or software products;

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(iv) in order to protect our or any user's rights; or

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(v) to prevent a threat to any person's life, health or safety; and

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(d) any purchaser or prospective purchaser of our business, including in the case of bankruptcy, a merger, acquisition, reorganisation, sale of assets or assignments, or due diligence in respect of any such transactions.

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8 - Overseas disclosure of personal information

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We may disclose your personal information to an overseas recipient located in (including but not limited to) USA, Sri Lanka, Mexico, UK, Spain, Argentina, Colombia in certain circumstances, for instance to assist with the troubleshooting of our services or development of new features of Swifta.

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By submitting your personal information to us, you expressly agree and consent to the disclosure, transfer, storing or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that:

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(a) Australian Privacy Principle 8.1 does not apply to our disclosure of your personal information; and

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(b) countries outside of Australia do not always have the same privacy protection obligations as Australia in relation to personal information.  However, we take reasonable steps to ensure that any third parties based outside Australia to whom we disclose your personal information, uses and holds your personal information in a secure manner.

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If you do not agree to the disclosure of your personal information outside Australia, do not submit personal information to us.

 

9 - Automated decision-making

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We may process your personal information using semi- or fully- automated decision-making systems, being any computer program or artificial intelligence to make, or do something that is substantially and directly related to making a decision that could significantly affect your rights or interests .

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10 - Third-party websites

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Our website or software may include links to other websites or services operated by third parties. This privacy policy does not apply to the data processed by such third-party websites or services, and we have no control over the actions of those third parties in respect of your personal information.

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11 - Cookies 

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When you use our website or software, we may use "cookies", traffic measurement software or other similar technologies to personalise or improve your user experience, including:

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(a) Functionality. These cookies allow us to recognise you when you access our website or software, and remember your selected preference.

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(b) Analytics and customisation. These cookies help us understand how you use our website or software, how effective our marketing campaigns are, or to help us customise our website or software for you.

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(c) Advertising. These cookies allow us to collect information about your activities on our website or software (including the content you viewed and links you clicked), so we can present advertisements based on your activities.

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If you do not want your information to be collected through the use of cookies or traffic measurement software, your device and/or browser may enable you to delete or "turn off" cookies or some of the measurement software features. However some or all parts of our software or website may not function properly if these features are disabled.

 

12 - De-identified data

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We may use de-identified and aggregated forms of information for any purpose, including without limitation, statistical analysis, product or service development or any other commercial purpose. We take reasonable steps to remove or deidentify your personal information so that this data cannot be associated to you.

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13 - Data retention

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We will store your personal information for so long as is required to provide you with our products and services or some other purpose for which your information was collected, as set out in this privacy policy.

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When we no longer require your personal information to carry out any such purpose or if required by law, we will remove or de-identify your personal information as soon as reasonably possible.

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However, we may retain your personal information for another period to comply with any applicable law, for the prevention of fraud, to resolve disputes or for other legitimate purposes.

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14 - Data security

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We take reasonable steps to implement and maintain technical and organisational measures to protect your personal information (such as, data encryption and pseudonymisation measures) in our custody or control.  

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However, data transfers made over the Internet are never 100% secure and if you send us any information, you acknowledge this is done at your own risk.

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15 - Access and correction

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You may request access to your personal information in our possession, custody or control, or correct any inaccurate or out of date information. by contacting us using the below details.

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No fees apply to making a request for access or correction of your personal information, but we may charge for reasonable administrative costs incurred in providing access.

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Before we grant you access to, or correct, your personal information, we will need to confirm your identity.

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We may refuse your request to access or correct your personal information for legitimate reasons, including if we believe that granting you access will endanger the life, health or safety of any person, would adversely impact the privacy of other individuals, that the request is frivolous or vexatious, or if your personal information is part of ongoing or pending legal proceedings between you and us.  

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16 - Complaints

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You should contact us immediately if:

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(a) someone has gained unauthorised access to your personal information;

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(b) you believe we may have breached our privacy obligations (including under the Privacy Act) or your privacy rights in any way; or

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(c) you wish to discuss any issues regarding our privacy policy or information handling processes.

 

You may contact us in writing at: 

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Address:             Attn: Privacy Officer

      Suite 304, Level 3 2 Wellness Way, SPRINGFIELD CENTRAL. QLD 4300. Australia.

Email:                 privacy@swifta.systems

 

You can find more information about your rights and obligations in respect of privacy, or make a complaint about our handling of your personal information, at www.oaic.gov.au or by contacting the Office of the Australian Information Commissioner at:

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Address:           GPO Box 5218, Sydney NSW 2001

Email:               enquiries@oaic.gov.au